Q: What’s the power and speed of the motor?
A: Power is 250W. Speed is 15.5mph. Both are the maximum limit allowed by EU regulation. However, you can always pedal yourself faster than the 15.5mph.
Q: Will my bike come fully assembled?
A: If you're looking to purchase the e-compact folding bike then yes, it will come fully assembled. We cannot deliver the E-xplorer electric mountain bike fully assembled as it would be damaged in transportation. We supply easy to follow instructions and assembly is very simple. We can also arrange for one of our mechanics to visit your home to assemble the bike for you at a cost of £65.
Q: How long will delivery take?
We say a maximum of a weeks time, but it's usually a lot less than that.
Q: How easy is it to get replacement batteries?
A: We supply spare parts in case you need any replacements. Just contact us on 0800 644 7072 or email: firstname.lastname@example.org.
Q: Is warranty included?
A: Yes, a one years warranty on the main parts such as the battery and the motor, this excludes wear and tear.
Q: How is warranty handled if a problem arises with my bike?
A: In the rare event that a fault occurs, we have a network of mechanics across the country that will arrange to visit your work or home address at a date and time that is convenient for you. We pride ourselves in providing an excellent after-sales support.
Q. Do I need to wear a crash helmet when I ride my Electric Bike?
A: Although it’s not a legal requirement we would strongly recommend that you wear a helmet when riding your electric bike.
Q. Do I need insurance to ride my Electric mountain bike?
A: Although it is not a legal requirement for your electric bike, we strongly recommend that you purchase appropriate cycle insurance.